Front Of House Security Officer

Role Purpose

To deliver a professional, welcoming, and secure front of house service, acting as the first point of contact for visitors, colleagues, and contractors while maintaining a safe, secure, and efficient environment.

Key Responsibilities

• Provide an outstanding front of house and customer service experience.
• Manage visitor access and access control procedures.
• Monitor, identify, and report security risks, suspicious activity, and anti-social behaviour.
• Escalate protest activity, demonstrations, or incidents that may impact safety or business operations.
• Support emergency response procedures, including evacuations and incident management.
• Maintain site security, safety, and operational standards.
• Ensure a professional, welcoming, and secure environment at all times.

Experience & Skills

• Experience in a corporate security, front of house security, or customer-facing security role.
• Previous experience within a corporate environment is essential.
• Knowledge of access control systems and visitor management processes.
• Strong observational, communication, and incident management skills.
• Ability to remain calm, professional, and decisive under pressure.
• Good understanding of security, health and safety, and emergency procedures.
• Strong report writing and incident recording capabilities.
• SIA Door Supervisor or Security Guarding Licence required.

Personal Attributes

• Professional, confident, and customer-focused.
• Vigilant with strong attention to detail.
• Proactive, resilient, and security-minded.
• Demonstrates integrity, sound judgement, and professionalism.
• Able to balance exceptional customer service with effective security presence.

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