Skilled Careers are recruiting on behalf of a well-established social housing contractor for a driven and customer-focused Call Centre Representative to work out of their Kings Norton Office
This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service. The successful candidate will be responsible for engaging with prospective tenants , responding to enquiries, and arranging appointments for the field-based contractors to go and rectify. You'll play a key role in supporting business growth while ensuring every tenant receives a professional and positive experience.
Key Responsibilities• Handle inbound tenant enquiries in a professional and engaging manner.• Contact tenants and following pre/post booked appointments • Qualify tenant requirements/issues and book appointments for engineers.• Build rapport with tenants and identify their needs through effective questioning.• Maintain accurate customer records and update CRM systems accordingly.• Send relevant information and literature to engineers when required.• Achieve individual and team performance targets.• Manage follow-up activity to maximise appointment conversion rates.• Deliver exceptional customer service throughout every tenant interaction.
Skills & Experience• Previous experience in a call centre, telesales, customer service or appointment-setting role.• Excellent verbal communication and listening skills.• Confident handling customer objections and overcoming barriers to book appointments or deal with queries.• Strong organisational skills and attention to detail.• Comfortable using CRM systems and other computer-based applications.• Self-motivated with the ability to work independently and as part of a team.
Working HoursShift patterns may be discussed during the interview process, however the standard operating hours are:• Primarily 8.30amam to 5:00pm
This is a temp/perm opportunity for the right individual, it is all office based and a minimum of 40 hours, you will be expected to get to Kings Norton on a daily basis, either by public transport, both trains and buses are close by or a vehicle,