Customer Service Coordinator

Job Description

Hiring: Service Delivery & Outsourcing Coordinator

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Location: Telford, UK

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Duration & Type: 6-Month Contract | Full-Time

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Work Arrangement: 5 days onsite (mandatory)

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⏱️ Availability: Immediate or within 1–2 weeks

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What We are Looking For:

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• Excellent English communication skills, both verbal and written

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• Strong organisation skills with the ability to manage daily activities and handle incoming requests, emails, and phone calls from suppliers

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• Quantitative data analysis skills, including proficiency in Microsoft Excel, PowerPoint, and Word

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• Experience working with suppliers and cross-functional teams

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• High attention to detail, with strong analytic skills and ability to follow established processes

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• Ability to track, analyse, and report progress to stakeholders and management

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• Understanding of supply chain processes and/or negotiation strategies is an advantage

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• Experience with ERP/CRM systems such as Oracle or Salesforce is desirable

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• Flexibility to work according to UK working hours

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• Willingness to work onsite 5 days a week

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Education & Experience:

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• Bachelor’s degree or equivalent experience, with 2–4 years of relevant experience preferred.

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