Shift Lead — Customer Experience & Store Safety

B&Q Telford is seeking a Shift Lead to oversee daily store operations, ensure customer service excellence and a safe shopping environment. You will lead your shift, deploy colleagues, and act as the first point of contact for customers and staff, driving smooth execution of tasks and policies.

You’ll work within early to late shifts (6am–10pm) as part of a team, with a focus on putting customers first, maintaining standards, and supporting colleagues to deliver a great in-store experience.

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