Resident Engagement and Service Improvement Officer

• Growing Housing Association in central London
• Opportunity to join a high performing team

About Our Client

This organisation operates within the Social Housing sector, based in central London.

Job Description

• Engage with residents to understand their needs and priorities.
• Develop and implement strategies to improve service delivery.
• Facilitate resident meetings and consultations to gather feedback.
• Collaborate with internal teams to address resident concerns effectively.
• Monitor and report on the progress of service improvement initiatives.
• Maintain accurate records of resident interactions and feedback.
• Support community events and activities to foster stronger relationships.
• Ensure compliance with relevant regulations and policies.

The Successful Applicant

A successful Resident Engagement and Service Improvement Officer should have:

• A solid understanding of the property industry and resident engagement practices.
• Strong communication and interpersonal skills.
• Experience in managing and resolving customer or resident concerns.
• Ability to develop and implement service improvement plans.
• Proficiency in record-keeping and reporting.
• A proactive and organised approach to tasks.
• Knowledge of relevant regulations within the property sector.

What’s on Offer

• Salary of £45,000 – £50,000, dependent on the level of experience.
• 27 days holiday plus bank holidays, with additional days for long service.
• 2 Giveback Days annually to volunteer in the local community.
• Access to the Local Government Pension Scheme.
• Opportunities for learning and development.
• A supportive and inclusive working environment.

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