Strategic Resourcing & Workforce Planner

Money & Pensions Service in Bedford is seeking a Resourcing Planning Analyst to optimise workforce performance in a fast-paced contact centre. You will create and maintain schedules, analyse demand, and provide insights to support service delivery.

This hybrid role is a 12-month FTC with a salary of £46,000 per annum. You’ll partner with managers and training teams, balancing customer demand with business goals while delivering timely, data-driven decisions.

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