Senior Technical Support Lead – Root Cause & Security

HCLTech is seeking an experienced Senior Technical Support professional in the United Kingdom to tackle complex incidents, perform root cause analysis, and implement effective solutions. You will contribute to knowledge base updates, train junior analysts, and coach peers to raise team performance.

The role emphasizes adhering to quality standards and regulatory requirements while maintaining strong collaboration with cross-functional teams to uphold security posture and achieve high CSAT scores.

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