Client Support Operations Lead

Solid Recruitment in Brighton is seeking a Client Support Administration Manager to lead and develop a 10-15 strong client support team. The role focuses on coaching, performance reviews, and aligning service delivery with regulatory standards.

You will manage workflows, escalate complex enquiries, and drive process improvements across CRM systems and reporting. A solid background in financial services administration and FCA/AML/GDPR familiarity is essential, with a structured, detail-oriented

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