Customer success is our obsession. We leverage our ‘can-do’ spirit to deliver exceptional service and measurable results for all our customers. Ensuring every interaction builds lasting relationships and exceeds expectations. As a Transport Planner you’ll be the hero behind the scenes, helping to ensure smooth day-to-day operations, planning driver schedules for delivery, collection and troubleshooting any bumps in the road.,
- Routing and Load Planning: Daily vehicle routing and load planning, ensuring efficient use of fleet and timely deliveries.
- Driver Operations Management: Oversee the day-to-day operations of drivers, ensuring schedules are followed, workloads are balanced, and any operational issues are addressed promptly.
- Subcontractor Coordination: Book approved subcontractors when required, ensuring service levels and cost controls are maintained.
- Operational Problem-Solving: Respond quickly to breakdowns, delays, and driver absences, adapting plans in real time to minimise disruption.
- Driver Communication & Briefing: Maintain daily communication with drivers, providing clear route briefings and ensuring adherence to schedules and compliance requirements.
- Customer Service & Delivery Management: Handle delivery issues, rebooks, and customer updates, acting as a key point of contact to maintain high service standards.
- Pre-Delivery & POD Management: Conduct pre-delivery calls to confirm arrangements and manage proof of delivery (POD) follow-ups to ensure accurate and timely documentation.
- Performance Monitoring & Invoicing Support: Support invoicing processes and monitor late, failed, or damaged deliveries, identifying trends and escalating issues where necessary. 1+ years of experience in transport administration, planning, or logistics role.
- Strong communication skills, ability to work under pressure, proficiency in IT/transport management software, and strong geographical knowledge.
- Strong organizational and multitasking skills.
- Excellent communication skills for working with drivers and customers.
- Ability to work in a fast-paced, high-pressure environment.
- Benefits Snapshot: Cycle to Work Scheme Discounts and Cash Back Benefits Platform Holistic Wellbeing Platform 24/7 Employee Assist Programme 33 Days Annual Leave (inclusive of Bank Holidays) Employee Product Discounts Recognition Rewards.
At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated. Discover a workplace that values your well-being and success. At First Fence, we’re not just offering a job – we’re offering a lifestyle!
#J-18808-Ljbffr…