Out of Hours Operations Lead – Hybrid (Luton)

Blue Arrow in Luton is seeking an Out of Hours Team Leader to oversee a team delivering support to clients outside standard hours. The role is hybrid with 2-3 days in the Luton office and a 35-hour week on a two-week rota.

You will drive service delivery, manage performance against KPIs, provide coaching, handle escalations, and ensure smooth handovers to daytime operations. The position offers a competitive salary and progression opportunities.

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