About Us
Join a well-established, excellent Shropshire brand – Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.
About Us
Join a well-established, excellent Shropshire brand – Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.
A company with almost 300 colleagues, and with a great record of staff retention, and proven career advancement opportunities.
We operate 3 franchise dealerships across Shropshire representing 3 manufacturers’ car, and van brands.
Position
A fantastic opportunity has arisen for a front of house Commercial Service Advisor at our Telford dealership. We are seeking a dynamic, highly motivated individual who can demonstrate excellent customer service skills while thriving in a fast-paced environment.
Key Responsibilities
- Greeting customers
- Scheduling service appointments
- Cataloguing customer concerns and comments
- Logging service orders and descriptions of problems and repairs
- Translating customers concerns and problems into standard repair terminology
- Work alongside the service team/departments to deliver an exceptional customer service experience
- To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust
About You
- The flexibility and willingness to learn
- The ability to work under pressure
- The ability to work accurately, with attention to detail
- Strong communication skills
- Excellent interpersonal and customer facing skills
- The ability to work as part of a team
- IT skills
- Full UK Driving Licence required
Preferred Experience
- Experience with Kerridge/Drive and E Dynamix systems
- Knowledge of Ford vehicles is advantageous but not essential
Benefits
- Salary of £35,000 OTE
- Group Life Assurance Scheme
- Employee, Friends and Family discounts
- Health & Wellbeing Programme
- Employee Referral Bonus
- Holidays 30 days (inc. bank holidays)
- Birthday holiday
Hours of work: Monday to Friday, 45 hours per week. Saturdays will be required on a rota basis.
Salary: Competitive depending on experience.
Join the Furrows Group and drive your career forward with a team that values excellence, dedication, and customer satisfaction.
Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.
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