Introduction
Join us as a Business Development & Sales Support Apprentice and gain experience in sales, customer service, CRM, administration and digital business tools. You will help identify new customers, support sales enquiries and learn how a growing UK food business operates, with the chance to build a long-term career with us.
About the Employer
We are a Stratford-upon-Avon based food import, wholesale and distribution company supplying nuts, and food ingredients to businesses across the UK. Our customers include wholesalers, food manufacturers, bakeries, retailers, hospitality businesses and catering companies. We focus on quality products, reliable service and developing long-term relationships with our customers.
What You’ll Do
Administration & Office Support
- Managing emails and responding to customer and supplier enquiries.
- Maintaining electronic and paper filing systems.
- Processing incoming and outgoing correspondence.
- Scheduling meetings and preparing meeting notes.
- Updating company databases and CRM systems.
- Preparing reports, presentations, and business documents.
Import & Logistics Administration
- Assisting with the preparation of import documentation.
- Tracking international shipments and updating customers on delivery status.
- Liaising with freight forwarders, shipping agents, and courier companies.
- Monitoring delivery schedules and resolving shipment queries.
- Maintaining records of import orders and stock movements.
- Supporting customs clearance processes by collating required paperwork.
Customer Service
- Acting as a first point of contact for customers via phone and email.
- Processing customer orders and enquiries.
- Providing updates on delivery times and stock availability.
- Handling customer complaints and escalating issues whenrequired.
- Building positive relationships with customers and suppliers.
Purchasing & Supplier Support
- Raising purchase orders and processing invoices.
- Maintaining supplier records and contact details.
- Supporting the procurement team with order tracking.
- Assistingwith supplier performance monitoring.
- Obtaining quotations from suppliers and comparing costs.
Finance & Data Management
- Inputting financial data into business systems.
- Processing invoices and matching purchase orders.
- Supporting credit control activities.
- Maintainingaccuraterecords and spreadsheets.
- Producing reports on sales, imports, and operational performance.
Compliance & Quality Assurance
- Ensuring import documentation isaccurateand compliant.
- Maintainingrecords required for customs and regulatory purposes.
- Supporting audits and compliance checks.
- Following company procedures relating to data protection and confidentiality.
- Assistingwith health and safety administration.
Skills Developed
- Communication with international customers and suppliers.
- Organisation and time management.
- IT and business softwareproficiency.
- Attention to detail and accuracy.
- Problem solving and customer service.
- Understanding of international trade and import processes.
- Teamwork and professional workplace behaviours.
Training Outcome
Full timerole within the business
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Physical fitness
Qualifications
- Essential – GCSE – English – 4 or above
- Essential – GCSE – Maths – 4 or above
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday 9am to 5pm
Expected Duration: 1 Year 3 Months
Training Provider: SOLIHULL COLLEGE AND UNIVERSITY CENTRE
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