Multiskilled Guest Service Leader | Growth & Excellence

Kew Green Hotels is seeking a Guest Service Manager in the United Kingdom to lead a multiskilled team across Front Office, F&B, and Meetings & Events, with training across all front-facing areas and reporting to the Hotel Manager.

The role concentrates on delivering service excellence, achieving guest satisfaction KPIs, and turning feedback into positive outcomes while collaborating with other departments to ensure seamless guest experiences.

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