Logistics Planner

An established and growing service-led organisation is seeking a Logistics Planner to join their Aftercare operations team. This is a pivotal role responsible for optimising engineer schedules, improving service delivery performance, and ensuring SLAs are consistently met through intelligent planning and data-driven decision making.

If you thrive in a fast-paced service environment and enjoy balancing operational efficiency with customer commitments, this is an excellent opportunity to make a measurable impact.

Responsibilities:

• Manage and optimise engineer schedules using FSM and PSO platforms.
• Allocate resources based on skills, availability, and geographical location.
• Apply scheduling optimisation tools to minimise travel time and maxmise productivity.
• Monitor live job progress and dynamically reschedule where required.
• Ensure service level agreements are met consistently.
• Analyse scheduling data and KPIs to drive operational improvements.
• Provide insights into field performance and task behaviours.
• Support high-level escalations in collaboration with senior leadership.

Requirements:

• Experience in service operations, dispatch, or workforce management.
• Excellent analytical and problem-solving skills.
• Experience managing mulitple priorities in a time-sensitive environment.

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