Luxury Travel – Team Leader

Key Responsibilities

• Managing a portfolio of high-value clients, including private aviation customers, delivering a seamless end-to-end luxury experience
• Handling a mix of inbound, outbound, and referral-based leads to generate new business and build a strong base of repeat clients
• Driving business development through proactive outreach, networking, and relationship building
• Demonstrating expert knowledge of global travel products and delivering tailored recommendations to clients
• Managing travel bookings from enquiry to completion, ensuring accuracy and exceptional service delivery
• Leading a team of up to 4 people, while supporting Senior Management with scaling the business in the UK
• Supporting the recruitment and development of new travel consultants as the team expands
• Acting as a senior point of contact for complex bookings, VIP requests, and escalations
• Building and maintaining strong relationships with suppliers, partners, and internal stakeholders
• Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets, and being able to collaborate, work as part of a team, and contribute towards a wider group collective.
• Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.
• Working productively in what can sometimes be a pressurised environment, and making prompt, clear decisions which may involve tough choices or considered risks.
• Maintaining a “Customer First” attitude and taking full ownership of our customers in-destination experience, which may involve working outside of regular hours to ensure all customer trips run successfully.
• Representing the business at industry events, supplier meetings, and client engagements

Requirements

• A high aptitude and passion for sales, with previous experience of lead sourcing, cold calling & direct selling preferred.
• Demonstrated leadership or supervisory experience, with the ability and ambition to build and lead a team
• Very clear written & verbal communication skills, as well as strong numeracy skills, are a requirement.
• A keen interest in major global destinations, travel products & in progressing a career within the Travel Industry.
• An organised & disciplined attitude towards workload and time management, balancing multiple factors at any one time, is very important.
• A willingness to commit to the demands of the role – including (where necessary) working outside of regular working hours to get the job done.
• Ability to work independently, but also able to collaborate with people inside and outside of both The Travel Division and the wider parent company.
• Somebody who enjoys working to both individual and team goals / objectives, within in a friendly and competitive environment

Benefits

• 22 days holiday (increasing to 25 days after 1 year of service)
• 2x “giving back” charitable days a year
• Private healthcare and pension
• Free onsite gym
• Free Breakfast and Lunch in our onsite canteen “The Hangar”
• Cycle to work scheme
• Continued professional development

DIVERSITY AND INCLUSION Here at ACS we’re passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.

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