Service Advisor Motor Trade Job

Service Advisor

Exeter, Marsh Barton

£27,000-£36,000 OTE (uncapped)

Permanent / Full Time

We’re looking for a friendly and professional Service Advisor to join a busy dealership in Exeter. You’ll be the first point of contact for customers booking services, repairs, or needing advice about their vehicles, ensuring they receive exceptional service from start to finish.

Hours: Monday-Friday, 08:00-17:30 (1-hour lunch)

Key Responsibilities

• Provide excellent customer service and keep customers informed throughout the service process
• Prepare estimates, invoices, and follow up with customers when work is completed
• Liaise with the workshop to monitor job progress and resolve issues promptly
• Maintain accurate records and handle warranty/goodwill submissions
• Advise technicians on customer queries as needed

Requirements

• Previous experience in a customer-facing or automotive service role is preferred
• Strong communication and interpersonal skills
• Organised, detail-oriented, and able to manage multiple tasks
• PC literate and able to learn new systems quickly
• Full, clean driving licence

What’s on Offer

• Competitive salary with uncapped bonus potential and company car scheme
• Full training and ongoing support
• 30 days holiday (including bank holidays) with extra entitlement for service milestones
• Employee discounts on services and parts
• Pension, life assurance, and employee assistance programme
• Opportunities for career growth and development

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