Regulated Complaints Specialist

Zenith is seeking a Complaints Administrator on a 3-month fixed term basis within the Consumer Division. You will investigate and resolve customer complaints beyond the first point of contact, ensuring fair, timely and well‑communicated outcomes in a FCA-regulated environment.

You will manage a varied caseload, take end-to-end ownership of the process, and communicate outcomes clearly while maintaining documentation and contributing to continuous improvement.

#J-18808-Ljbffr…