Emergency Desk Customer Advisor – Leicester (UK)

Otis is seeking a Customer Advisor for our Emergency Desk in Leicester. You will be the first point of contact for customers with equipment issues and will work with the inbound call team on a daytime shift from 8am to 4pm.

Your role includes handling alarm calls, following scripts, recording trapped passenger details, and managing the Otisline Inbox. Training will be provided to upskill across the customer service centre.

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