Job Description
Business Manager – Dental Sector
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Leeds – on site
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£35,000 – £37,500 + bonus and benefits
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Focus 5 Recruitment are working with a fast-growing, premium customer-focused business to recruit an experienced Business Manager to take overall responsibility for the day-to-day running and commercial performance of one of their sites.
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This is a senior, hands-on leadership role for someone who is used to running a business, unit or customer-facing operation as if it were their own. You’ll be responsible for the people, performance, customer experience and commercial results of the site, working closely with senior stakeholders and a wider Head Office team.
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This role would suit someone with experience as a General Manager, Business Manager, Operations Manager, Practice Manager, Site Manager or similar, particularly someone who has had genuine responsibility for revenue, sales performance, KPIs, budgets and P&L.
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This is not simply an operational management role.
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We’re looking for someone commercially driven who is comfortable being accountable for the numbers. You’ll own site revenue targets, sales KPIs, conversion performance, capacity utilisation, operating spend and overall business performance.
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You’ll lead a multi-disciplinary team, ensure the operation runs efficiently and create a consistently high-quality customer experience.
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The Role
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As Business Manager, you will be the key point of accountability for the day-to-day running of the site.
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You will be responsible for:
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- The overall commercial performance of the business
- Revenue targets and sales performance
- P&L and operating efficiency
- Sales conversion and customer journey performance
- Diary, capacity and resource utilisation
- Team leadership and performance
- Customer experience and site presentation
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Key Responsibilities
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- Take full ownership of the day-to-day running and commercial performance of the site
- Own revenue targets, sales numbers, KPIs and overall business performance
- Manage and understand the site P&L, budgets and operating costs
- Drive sales performance, conversion and customer journey metrics
- Maximise diary, capacity and resource utilisation
- Identify opportunities to improve efficiency, revenue and profitability
- Manage team performance, timekeeping, rotas and resource planning
- Own the customer experience from initial arrival through to completion of the customer journey
- Lead daily team meetings and ensure the team is aligned on priorities and performance
- Monitor performance throughout the day and take action to address gaps or issues
- Work closely with Head Office and senior stakeholders on targets, performance and business improvement
- Oversee local stock, ordering and operating requirements
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A Typical Day
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Your day could include:
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- Leading the morning team huddle and setting the agenda for the day
- Reviewing performance against revenue and sales targets
- Driving capacity and diary utilisation
- Reviewing conversion and customer journey performance
- Managing team rotas, timekeeping and resource utilisation
- Supporting and challenging team members to deliver against their KPIs
- Monitoring the customer experience and overall presentation of the site
- Reviewing operating costs and commercial performance
- Working with Head Office on targets, performance and opportunities for improvement
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What We’re Looking For
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We’re looking for someone who can genuinely run a business or site as if it were their own.
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You’ll ideally have experience managing a customer-facing business, site, unit or operation and be comfortable taking responsibility for the numbers.
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We’re particularly interested in people who have:
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- Proven experience managing the overall performance of a business, site, branch or unit
- Genuine accountability for P&L, revenue, sales numbers and commercial performance
- A strong understanding of KPIs, conversion, utilisation and profitability
- Experience leading and developing a multi-disciplinary team
- A commercially minded and sales-focused approach
- The ability to analyse performance and take action to improve results
- High standards when it comes to customer experience and presentation
- Strong organisational skills and the ability to manage multiple priorities
- The confidence to challenge performance and hold people accountable
- A calm, professional approach when dealing with pressure or escalations
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Experience within healthcare, retail or a similar regulated customer-facing environment would be advantageous, but it is not essential.
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Commercial leadership, sales performance and the ability to run a successful business are what really matter.
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The Opportunity
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This is an excellent opportunity for an experienced, commercially focused manager to take genuine ownership of a high-performing site and play a key role in driving its continued growth.
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If you’re someone who enjoys being accountable for the numbers, gets energy from improving performance and takes pride in leading a great team and delivering an exceptional customer experience, this could be an excellent opportunity.
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This role is live now with a key client. For immediate consideration and full details, please apply ASAP.
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If you’re an experienced Business Manager or General Manager who is ready to take real ownership of a business and its performance, we’d love to chat with you.
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