Client Care Assistant

• Carry out reception duties, greet clients on arrival, and update records
• Triage the impact of emergency appointments, contact clients, and rearrange as needed
• Manage the practice diary to optimise appointment availability according to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for online booking
• Process repeat prescription order requests
• Work collaboratively within a supportive team
• Participate in a 1 in 4 weekend rotation
• Provide a fair share of Bank Holiday cover at Medivet Dartford Hospital
• Work alongside a larger multidisciplinary team and gain exposure to a diverse caseload

Requirements

• Skilled at providing exceptional client facing care
• Excellent reception skills
• Good numeracy skills
• Experience using online appointment booking systems
• Team player
• Ability to prioritise
• Ability to remain calm under pressure
• Flexible and willing to learn
• Previous veterinary receptionist experience is desirable

Core Competencies

Demonstrates exceptional client-facing care and effective reception skills while managing appointment scheduling and collaborating within a multidisciplinary team. Capable of handling high-pressure situations with flexibility and a willingness to learn.

Highest-signal resume keywords

• Exceptional Client Facing Care
• Reception Skills
• Online Appointment Booking Systems
• Veterinary Receptionist Experience
• Ability to Prioritise

ATS Optimization Keywords

Hard Skills

• Appointment Scheduling
• Record Updating
• Prescription Processing
• Numeracy Skills

Soft Skills

• Team Player
• Calm Under Pressure
• Flexibility
• Willingness to Learn

Industry Keywords

• Veterinary Receptionist
• Emergency Appointments
• Multidisciplinary Team
• Client Care

Tools & Technologies

• Online Booking Systems

#J-18808-Ljbffr…