Introduction
We are looking for a medical receptionist apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
About the Employer
Moseley Medical Centre is a UK GP practice providing family health services, including advice, vaccinations, prescriptions, and treatment.
What You’ll Do
To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.
Main Duties
- Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
- Registering patient arrivals within the health centre
- Answering the telephone, transferring calls and taking messages
- Taking enquiries and requests for repeat medication from patients
- Keeping the waiting area a safe environment for all users
- Dealing with incoming and outgoing post
- Filing patient notes (both electronic and paper)
- Dealing with new and temporary patient registrations
- Ensuring all letters and samples are ready for courier collection
- Updating patient demographic changes on the system
- Liaise with other support services when needed
- Any other reasonable duties
Training Outcome
- Full-time post following completion of the apprenticeship programme
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Qualifications
- Desired – GCSE – English – 4/C
- Desired – GCSE – Maths – 4/C
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday – Friday, between 8am-5pm.
Expected Duration: 1 Year 6 Months
Training Provider: CAVITY DENTAL TRAINING LIMITED
#J-18808-Ljbffr…