Operations Manager – Facilities Management

RoleProfile:OperationsManager

PurposeofRole

TheOperationsManagerisresponsiblefortheend-to-endoperationaldeliveryofHardFMservices,ensuringsafe,compliant,andhigh-qualityserviceprovisionacrossmultiplesites.Theroleprovidesstrategicandoperationalleadershiptoengineering,technicalsupport,andservicedeskfunctions,ensuringperformancemeetsstatutoryrequirements,clientSLAs,andISO9001:2015QualityManagementSystemstandards.

Maindutiesandresponsibilities:

• TeamLeadershipdirectionanddevelopment:Manage,mentor,andtrainoperationalteams(Fieldengineers,TechnicalteamandservicedeskTL)tofostercollaborationandhighperformance.
• Ensureeffectivecommunicationandcoordinationbetweenoperationalteams.
• Manageresourceplanning,workforcecapacity,rotas,absence,andon-callarrangements.
• Conductperformancereviews,appraisals,andregularone-to-onemeetings.
• OverseeOperationalEfficiency:Optimiseprocessestoenhanceproductivity,reducecosts,andensuresmoothbusinessoperations,includinglabour,materials,subcontractors,andovertime.
• StrategicPlanningandExecution:Developandimplementoperationalstrategiesalignedwithorganisationalgoalstodrivegrowthandscalability.
• ResourceandBudgetManagementofequipmenteffectively,ensuringcost-effectivenesswhilemaintainingquality.
• Supportrecruitment,onboarding,training,andsuccessionplanning.
• EnsureengineersholdandmaintainrequiredUKqualifications(e.gFgas/HVAC/Gassafepasmaetc)andthattrainingmodulesareuptodate.
• Promoteacultureofaccountability,safety,quality,andcontinuousimprovement.
• Managedisciplinaryandcapabilitymattersinlinewithcompanypolicies.
• ProcessandQualityImprovement:Identifyandimplementworkflowandsystemenhancementstoboostefficiencyandmaintainhigh-qualitystandards.
• ComplianceandRiskManagement:Ensureadherencetolegal,regulatory,andsafetystandards,mitigatingrisksandmaintainingpolicies.
• PerformanceMonitoringandReporting:TrackKPIs,analyseoperationaldata,andprovideinsightstoinformdecisionsandimproveoutcomestoensureaccuratecompletionofworkordersandservicerecordsviaCAFMsystems.Ensureresponsetimes,resolutiontargets,andfirst-timefixratesmeetcontractualSLAs.
• StakeholderandSupplyChainCollaboration:Alignoperationswithexecutives,vendors,andpartnerstosupportorganisationalobjectivesandensurereliablesupplychains.
• Actasescalationpointforoperationalandtechnicalserviceissues.
• EnsurefullcompliancewithUKstatutoryandregulatoryrequirements.Ensuresafesystemsofwork,RAMS,permitstowork,andisolationsareimplemented.
• Promoteandenforceastronghealthandsafetyculture.
• Ensureincidents,nearmisses,andaccidentsareinvestigatedandactionsclosedout.
• Supportauditsandinspectionsbyclients,andthirdparties(Citation).
• Overseethetechnicalteaminprovidingengineeringstandards,technicalsupport,andescalation
• Supportcomplexfaultdiagnosisandmajorincidentresolution.
• EnsuresubcontractorsaremanagedinlinewithcompanyandISOrequirements.

Qualifications&Experience

• ProvenexperienceinHardFMoperationsmanagement.
• Experiencedinmanagingmulti-disciplinaryteams
• AfullUKdrivinglicence
• 5+yearsinoperations,with5+yearsinseniorleadership/management
• Strongleadership,organisational,andcommunicationskills
• CAFM/CMMSsystemexperience

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