Head of Digital & CRM | Omni-Channel Transformation Leader

Standard Life plc is seeking a Head of Digital & CRM to lead the digital and CRM vision across the Pensions & Savings business. You will drive customer engagement and personalisation at scale, shaping journeys, data use and omni-channel delivery.

The role requires senior leadership, strategic thinking and the ability to influence multiple stakeholders while delivering measurable improvements in customer outcomes and efficiency.

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