Service Delivery Manager – Lead 24/7 ARC Operations

Mitie is seeking a Service Delivery Manager to lead a team of Managers and Operators in our 24/7 Alarm Receiving Centre. You will ensure SLA compliance, drive performance, and steer continuous improvement across client accounts.

This role requires strong leadership, excellent stakeholder engagement and data-driven decision making. You will manage investigations into alarms, support onboarding, and ensure regulatory and contractual obligations are met while promoting a positive, inclusive work

#J-18808-Ljbffr…