EU Wholesale CS Leader – Coach, KPIs & SAP Expert

Jellycat invites applications for a Wholesale Customer Service Team Leader to guide our growing UK & EU stockist support network. You will lead a team of 8 specialists, set clear KPIs, and drive improvements in service levels while upholding Jellycat’s playful brand voice.

Proficiency in SAP, Zendesk or similar and languages French or German are valued for effective collaboration. This full-time role is based in the UK, with responsibilities spanning process development, performance reviews, and

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