Retail Customer Experience Lead — Betting Shop

William Hill PLC in Barrow-in-Furness is seeking a Team Leader to drive customer service on the shop floor, coach staff, and maintain high standards. You will lead a team of Customer Service Representatives, ensure superb service, and uphold standards across the shop.

This full-time role covers opening/closing, shift coordination, and promoting safer gambling, with 37.5 hours weekly and a clear career path through William Hill’s development programmes.

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