Warehouse Operations Manager

Responsibilities

• Lead the end‑to‑end operation across inbound, outbound and support functions, ensuring service, quality and cost KPIs are consistently achieved
• Own shift performance, driving productivity, accuracy and safety across a high‑volume, case‑picking operation
• Manage resources, labour planning and cost control, balancing efficiency with service delivery
• Build and develop strong teams, creating a high‑performance culture with clear expectations and accountability
• Work closely and collaboratively with the customer and internal stakeholders, ensuring seamless communication and aligned priorities

Requirements

• Proven experience in a senior warehouse or operations management role
• Strong leadership skills with the ability to engage, develop, and inspire large teams
• Commercial mindset with a clear understanding of cost drivers, budget control and KPI delivery
• Strong knowledge of warehouse operations, MHE environments and compliance standards
• Confident stakeholder manager who can build relationships and influence at all levels
• Analytical and data‑driven, with the ability to interpret performance and drive improvement

Core Competencies

Demonstrates strong leadership in managing high-volume warehouse operations, focusing on productivity, accuracy, and safety while achieving service and cost KPIs. Skilled in resource management, stakeholder engagement, and fostering a high-performance culture through effective team development.

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