Customer Service Manager — Hybrid Lead (Derby)

Wowcher is looking for a Customer Service Manager in Derby to oversee the merchant services and customer support teams, taking ownership of escalations and complex tasks while driving performance and service levels.

You will analyse refund data, improve NPS and SLA adherence, mentor a small team, and collaborate with other departments to meet business goals. This role suits a proactive leader who thrives in a fast-paced, data-driven environment.

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