Motor Claims Intervention Handler / SpecialistSalary:£27,000£29,000 depending on experienceLocation:Fully Remote, with monthly team meetings in the South EastHours:37.5 hours per week, MondayFriday + 1 Saturday every 4 weeksShift Pattern:Varied shift patterns ranging between the hours of 8am – 8pmDepartment:Motor Claims InterventionIMPORTANT: For this role, you must have experience within Motor Claims or Motor Accident ManagementThe role is fully remote, but you must be happy to travel to the South East once a month for a team meeting. There is apreference forcandidatesto be livinginor within easy commuting distance tothe South EastUK.The OpportunityAre you an experiencedMotor Claims Handlerwith a background inclaims intervention, accident management or credit hire?Were looking for aMotor Claims Intervention Handler / Specialistto join a busy Intervention team, where youll speak directly with customers following a motor accident and identify the right support and services for their circumstances.Youll manage motor claims intervention opportunities frominitial contact through to progression or closure, delivering excellent customer service while achieving strong capture and conversion results.What You’ll Be Doing
- Take ownership of allocatedmotor claims intervention casesand make timely first contact with customers.
- Understand the circumstances of the motor accident and establish the customers needs.
- Explain relevantaccident management, vehicle hire, repair and claims servicesclearly and accurately.
- Assess eligibility, liability and customer requirements to determine the appropriate next steps.
- Drivecustomer contact, capture and conversionwhile ensuring customers are treated fairly.
- Identify potentialcredit hire, vehicle hire, repair, recovery and total-loss requirementsand refer appropriately.
- Progress eligible claims and provide accurate handovers to the relevant teams.
- Manage call-backs, outstanding actions and ageing cases to ensure opportunities are not missed.
- Maintain accurate system notes covering conversations, decisions, contact attempts and outcomes.
- Handle customer questions, objections and more complex motor claims scenarios professionally.
- Recognise vulnerable customers and escalate appropriately where additional support is required.
- Work closely with Claims, Hire, Repairs and other teams to provide a smooth customer journey.
What We’re Looking For
- Previous experience withinMotor Claims, Motor Accident Management, Credit Hire, Vehicle Hire or Motor Insurance.
- Strong understanding of themotor claims and accident management process.
- Experience working towards KPIs, particularly aroundcontact, capture, conversion, productivity and quality.
- Confident telephone manner with the ability to build rapport, ask the right questions and handle objections.
- Strong attention to detail and accurate claims/system recording.
- Comfortable handling sensitive customer conversations and complaints.
- Well organised, proactive and able to manage your own caseload effectively.
- A genuine customer-focused approach while understanding commercial objectives.
CII or relevant motor claims/insurance qualifications would be advantageous.Why Join Us?
- £27,000£29,000 salary
- Fully remote working withmonthly team meetings in the South East
- Opportunity to develop your career withinMotor Claims and Accident Management
- Join an experienced and supportive Intervention team
- Regular coaching, training and development
- Gain exposure acrossclaims, credit hire, vehicle hire and accident management
- Clear KPIs and opportunities for progression
- Fast-paced, collaborative working environment
If youre an experienced Motor Claims Handler looking to develop your career within Intervention and Accident Management, wed love to hear from you.GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found atwww.gerrrardwhite.com
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