About the roleEarn from £32,262 (depending on skills and experience)per year plus 34 days leave, and matching pension contributionsHome, a place where you belongWere proud to be an award-winning Customer Service Centre. Now were looking for aspirational leaders to help us go even further. If youre ready to make a bigger impact, lead a high-performing team and shape the future of customer service, this could be your next move.What youll do Lead a team of advisors to deliver brilliant service across all channels Track performance, coach colleagues and tackle underperformance early Use data and insight to spot trends and improve service delivery Support digital0furst approaches and smooth service transitions Build strong relationships across teams to get it right for customersWhy join usWere passionate about helping our customers and helping our people grow. Youll get mentoring, coaching and the chance to shape how we work. Well support your development and help you reach your potential. Come and be part of one of the UKs Great Places to Work!We cant offer a CoS for this roleYou have Experience leading customer service in a busy contact centre Strong performance management and coaching skills Confidence handling complex customer needs with empathy Leadership or coaching qualifications (or working towards one) Experience with digital channels like we chat or CRM systemsStronger togetherWe do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!The practical bits Youll work Monday to Friday We work between the hours of 8 am to 6 pmon a 9 week rota We typically work on a hybrid basis with a minimum 2 days per week in our Newcastle upon Tyne office, with the rest from home.Whats in it for you? 34 days leave, rising to 39 (this includes bank holidays and a me day). Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Career path with development and excellent training package.FinallyFor reasonable adjustments email . Roles can close early, so dont delay applying. If you cant see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
JBRP1_UKTJ
…