Senior Compliance Manager

Job Description

SENIOR COMPLIANCE MANAGER

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LOCATION: LONDON

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This career opportunity is available at Santam Syndicate 1918 for a Senior Compliance Manager, who will be based in the UK & have right to work in the UK.

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WHAT WILL YOU DO?

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The Senior Compliance Manager will provide oversight of the compliance, conduct and regulatory framework across the Syndicate and its associated UK MGA.

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WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

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Key responsibilities:

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Regulatory Compliance & Governance:

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• Oversee the compliance framework across the Syndicate and MGA, ensuring alignment with FCA, PRA, Lloyd's and Santam Group requirements.

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• Coordinate regulatory submissions, responses and reporting delivered through Asta Managing Agency and DMGA.

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• Monitor regulatory developments and advise senior stakeholders on emerging regulatory risks and obligations.

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• Support regulatory reviews, audits, inspections and information requests.

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• Provide pragmatic, risk-based advice and challenge to the business and executive leadership.

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Conduct Risk & Customer Outcomes:

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• Lead oversight of conduct risk management and promote a strong conduct and compliance culture throughout the organisation.

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• Support the implementation and ongoing oversight of FCA Consumer Duty requirements and customer outcome initiatives.

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• Oversee Product Oversight Group (POG) activities, including product governance, fair value assessments and distribution arrangements.

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• Monitor and challenge conduct risk indicators, management information and remediation activities.

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• Drive ethical decision-making and accountability across the business.

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Complaints & Customer Oversight:

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• Oversee complaints handling arrangements in line with FCA DISP and Lloyd's requirements.

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• Review complaint trends, root cause analysis and thematic issues.

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• Ensure systemic conduct or customer outcome concerns are identified, escalated and addressed appropriately.

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Financial Crime & Sanctions:

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• Provide oversight of financial crime, sanctions and related compliance frameworks.

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• Ensure effective controls, sanctions screening, referral processes and escalation arrangements are in place and operating effectively.

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• Support the identification and management of emerging financial crime and regulatory risks.

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Stakeholder Engagement:

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• Build strong relationships across Santam Group, Asta Managing Agency, DMGA, underwriting teams, delegated authority functions and governance committees.

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• Influence and engage senior stakeholders with credibility and confidence.

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• Deliver clear, practical and commercially focused compliance guidance.

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QUALIFICATIONS AND EXPERIENCE:

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• Degree qualification or equivalent.

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• ACII or equivalent insurance qualification.

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• ICA Advanced Certificate, ICA Diploma or other recognised compliance qualification.

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• Experience within the Lloyd's and London Market insurance sector.

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• A minimum of 10 years' compliance experience within regulated financial services, with at least 5 years in a senior compliance, conduct risk or regulatory oversight role.

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KNOWLEDGE AND SKILLS:

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The successful candidate should have:

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• Strong understanding of FCA Conduct Rules, SMCR and regulatory expectations applicable to insurers, MGAs and Lloyd's market participants.

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• Proven experience embedding and promoting a positive conduct culture within a regulated financial services environment.

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• Demonstrable experience advising senior stakeholders on conduct risk, regulatory compliance, ethics and governance matters.

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• Experience designing, monitoring and reporting on conduct risk frameworks, conduct management information and regulatory compliance activities.

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• Strong understanding of customer outcomes, fair treatment principles and regulatory expectations regarding organisational behaviour and decision-making.

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• Ability to identify emerging conduct and regulatory risks and implement practical, proportionate mitigation strategies.

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• Experience supporting regulatory engagements, reviews, audits and information requests relating to conduct and compliance matters.

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• Excellent judgement, integrity and the confidence to challenge constructively while maintaining strong stakeholder relationships.

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• Strong analytical skills with the ability to interpret complex regulatory requirements and translate them into practical business solutions.

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• Commitment to fostering a culture of accountability, ethical behaviour and regulatory excellence.

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• Technical & Industry Experience

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• Significant compliance experience within the Lloyd's, London Market, insurance, syndicate, managing agent or MGA environment.

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• Strong technical knowledge of UK insurance regulation and Lloyd's operations.

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• Broad compliance generalist experience covering conduct, governance, complaints, regulatory compliance and financial crime/sanctions.

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• Experience working closely with underwriting and delegated authority teams.

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• Excellent communication, influencing and stakeholder management skills.

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• Ability to provide pragmatic, commercially aware and proportionate challenge.

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PERSONAL ATTRIBUTES:

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• A self-starter with ability to Initiate action and be proactive

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• To have strong organisational and time management

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• Ability to collaborate with all stakeholders – internal and external

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• Ability to manage upwards and influence

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• To have strong attention to detail

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• To have a client and outcomes focus

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• To be flexible and adaptable

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WHO WE ARE:

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Santam syndicate 1918 is a new wholly owned and capitalised entity of Santam Insurance, the largest insurance company in South Africa with a 107-year heritage. 1918 is strategically important in expanding and developing Santam’s international footprint, through access to the London market talent, distribution network and Lloyd’s global insurance and reinsurance licenses.

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