Medical Receptionist

INTERVIEW DATE: 22nd September 2026

Main duties

• Covering reception desk (on a rota basis)
• Answering telephones
• Arranging appointments
• Scanning of clinical documents
• Supporting the administration team with our daily “running” task (please see full job description)

Responsibilities

• To provide support to all clinical staff
• To ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence
• Deal with all incoming and outgoing post
• Enter updated patient information onto the practice clinical system
• Receive telephone calls, take messages and respond to enquiries
• Receive and deal with any requests for repeat medication as appropriate to the role
• Deal with all ambulance booking requests
• Ensure collection and distribution of any specimens received
• Arrange and maintain appointment systems for the primary care team booking and cancelling appointments where appropriate
• Ensure waiting room is tidy at all times
• Ensuring locums receive all necessary information
• Provide support to the attached staff, to ensure patients receive an efficient service
• Responsible for dealing with actions required on path lab results and correspondence
• Responsible for IT issues, problem solving including hardware issues with support from third party provider

Main duties of the job

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