Resident Experience Leader: Insight-Driven Service

Company: Bristol City Council
Apply for the Resident Experience Leader: Insight-Driven Service
Location: Temple Cloud
Job Description:

Bristol City Council is seeking a Resident Experience Manager to lead the resident feedback, complaints handling and customer insight function across Housing & Landlord Services. You will shape how we listen to residents, learn from feedback and drive service improvements.

You will lead a team, embed a customer-focused culture, and ensure compliance with regulatory frameworks while reporting on performance and assurance to senior leaders and tenants.

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Posted: August 28th, 2026