24/7 MSP Technical Support Engineer

Telana Limited in the United Kingdom seeks a Technical Support Engineer to join our Managed Services Team. You will provide comprehensive Tier 1–2 IT support, handling tickets from creation to resolution and may travel to customer sites in Central London for on-site cover.

You will be the main contact for clients, manage SLAs, and work with Microsoft 365, Power Platform, Intune, Entra ID, Windows Server, and on-prem Exchange. A 24/7 service desk is operated and shift cover is available.

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