Junior IT Support Engineer – London

Junior IT Support Engineer

Location: London (On-site)

Job Type: Full-Time

About the Role

Our client is seeking a motivated and enthusiastic Junior IT Support Engineer to join their growing IT team. This is an excellent opportunity for someone looking to develop their career within IT, gaining exposure to a broad range of technologies while supporting users across a fast-paced, international business.

Working as part of a collaborative IT team, you’ll provide first and second-line support, resolve technical issues, assist with hardware and software deployments, and help ensure users receive a high level of technical support.

Key Responsibilities

• Provide first and second-line IT support to end users.




• Respond to and resolve IT incidents and service requests within agreed timescales.




• Install, configure and support desktops, laptops, mobile devices, printers and peripheral equipment.




• Support Windows 10 and Windows 11 environments.




• Assist with user account administration and access requests.




• Provide remote support using remote access tools.




• Monitor and maintain IT equipment and ensure systems remain reliable.




• Escalate more complex technical issues to senior engineers where required.




• Maintain IT asset records and technical documentation.




• Assist with hardware rollouts, equipment refreshes and IT projects.




• Follow IT security policies and best practices.




• Liaise with third-party suppliers and vendors when necessary.

Skills & Experience

• Degree, apprenticeship or relevant qualification in Computer Science, Information Technology or a related discipline is desirable.




• Previous experience within an IT Support, Service Desk or Helpdesk role would be advantageous.




• Good knowledge of Windows 10 and Windows 11.




• Basic Active Directory administration.




• Experience supporting desktop and laptop hardware.




• Knowledge of printers and peripheral devices.




• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wired/wireless connectivity.




• Strong troubleshooting and problem-solving skills.




• Excellent communication and customer service skills.




• Well organised with the ability to prioritise workload.




• Able to work both independently and as part of a team.

What’s on Offer

• Competitive salary and benefits package.




• Excellent training and career development opportunities.




• Exposure to a wide range of technologies.




• Supportive and collaborative working environment.




• Long-term career progression within a successful and growing organisation.

If you’re looking to build your IT career with a company that will invest in your development, we’d love to hear from you.

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