Client Service Administrator

Shift: Monday to Friday from 8:30am – 4:30pm

To provide a multi-disciplined general maintenance service as part of the Operations Team primarily focusing on planned, preventative, reactive maintenance and quoted works across our client base. We are looking for a Facilities Co‑Ordinator/Administrator with a strong work ethic and a desire to work in a team environment.

Key Responsibilities

• Working in conjunction with and reporting to the Helpdesk Manager;
• First point of Contact Support to client enquiries, to respond to and resolve customer requests through telephone calls and email requests;
• Liaise with our skilled team of tradesmen and subcontractors in order to respond to and resolve client requests, while providing feedback to all at key stages;
• Initiate & track quotations, raise purchase orders, place orders for required consumables and services;
• Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner;
• Provide back‑up support during busy periods, holiday/absence coverage of other Admin and to the general Operations Team;
• Working within operations processes on internal software platforms and CAFM systems;
• Do you have excellent communication skills?
• Are you dependable and flexible, ability to work independently as well as part of a team?
• Do you have the ability to handle multiple requests whilst retaining high standards and attention to detail?
• Do you have the ability to accurately complete tasks and responsibilities in a timely manner?
• Can you demonstrate a high level of initiative and be proactive?
• Are you well‑spoken and presented?
• Do you have previous experience in an FM/Services environment preferable although relevant equivalent experience to be considered?

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