Product & Customer Support Specialist

AlphaSense is seeking an Associate for Customer & Product Support in Greater London. You will provide world-class customer service, handling inquiries and technical issues for our market-leading platform. This role requires 3+ years of client support experience and a customer-first mindset.

Your responsibilities include troubleshooting queries, acting as a liaison between customers and engineering, and contributing to training materials. The ideal candidate enjoys solving complex problems and communicating effectively to assist users.

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