Head of Customer Experience & Transformation

Jisc is seeking a strategic Head of Customer Experience to lead organisation-wide transformation and shape exceptional experiences for our customers in education and research. This high-impact role reports to the Director of Delivery and leads a CX team of 2 FTE, partnering with Design Lead and CX specialists to embed a customer-centric culture.

You will drive CX strategy, design services, and improve processes across technology platforms, with a strong emphasis on ITIL-aligned service

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