Customer Service Agent (Fully Remote)

Job Description

About the Company

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FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor.

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About the Role

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This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home.

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Responsibilities

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• Respond to customer enquiries by telephone, email and online channels

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• Provide clear and accurate information about products and services

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• Resolve customer queries and complaints professionally

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• Maintain accurate customer records and update internal systems

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• Process requests, orders and account updates

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• Liaise with internal teams to resolve customer issues

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• Follow up with customers when required

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• Help maintain consistently high customer-service standards

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Qualifications

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• Previous customer service experience is desirable

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Required Skills

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• Excellent verbal and written communication skills

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• Confident speaking with customers by telephone

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• Strong problem-solving and organisational skills

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• Professional, patient and approachable manner

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• Good attention to detail

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• Comfortable using Microsoft Office and customer-management systems

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• Able to work independently from home

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• Reliable internet connection and a suitable home-working environment

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Preferred Skills

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• This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive and professional team.

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Pay range and compensation package

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Salary: Negotiable, depending on experience

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Equal Opportunity Statement

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The closing date for applications is 07/09/2026. Applications will only be reviewed once the closing date has passed.

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