Flexible Lifeline Operator – 24/7 Emergency Support

Somerset County Council is recruiting Relief Lifeline Operators to provide 24-hour emergency response support for vulnerable residents across Somerset. You’ll be joining a dedicated team, using flexible shifts to cover evenings, nights, weekends and holidays, on a zero‑hours basis.

In this role you’ll respond to calls, assess situations, coordinate the appropriate response and offer calm reassurance to callers, while maintaining clear records and working within safeguarding guidelines.

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