Council Customer Service Advisor

Carmarthenshire County Council is seeking a Customer Services Officer for a fixed-term 4-month role based in Carmarthenshire. The role primarily handles telephone enquiries, with face-to-face, email, and digital interactions to guide residents to information and online self-service.

Responsibilities include delivering accurate information, resolving issues at first contact, and supporting customers across Council services while maintaining data accuracy and confidentiality.

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