Customer Service Apprenticeship

Customer Service Apprenticeship Clearline Recruitment Ltd England, West Sussex, Chichester

Customer Service ApprenticeshipHours: Monday to Friday, 9:00am – 4:30pmContract: Full-timeDriving Licence: PreferredPay: £8 per hourLocation: Tangmere, West SussexThe RoleWe are looking for a friendly, organised and confident Customer Services Apprentice to support a busy team with a mixture of client communication, appointment coordination and general administration.The successful candidate will be comfortable speaking with clients over the phone and by email, managing multiple tasks and maintaining accurate records.Responsibilities

• Conducting regular client check-ins and building positive relationships
• Managing a shared inbox and responding to enquiries
• Answering incoming telephone calls and assisting clients with queries
• Booking, scheduling and rearranging client appointments
• Arranging transport for clients where required
• Requesting patient summaries, care plans and other relevant documentation
• Uploading and maintaining accurate client data and records
• Preparing and sending monthly client update letters
• Ordering items for clients where required
• Sorting daily post, scanning, filing and maintaining records
• Liaising with other departments to obtain information and support client needs
• Providing general administrative support to the wider team

Requirements

• Strong communication and interpersonal skills
• Friendly and confident when dealing with clients
• Excellent organisation and attention to detail
• Comfortable managing telephone and email enquiries
• Good general administrative and IT skills
• Ability to manage multiple priorities effectively
• A full UK driving licence would be preferred

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