Customer Experience Lead & NPS Advocate

Hertz is seeking a Customer Experience Associate to deliver superior service at the counter and drive guest satisfaction. You will resolve issues on the spot, coach team members, and act as the central NPS liaison for management, communicating results and actions across the location.

The role emphasizes hospitality, professionalism, and adherence to company policies while supporting operations and sales initiatives to improve the guest experience.

#J-18808-Ljbffr…