Sales associate -Fixed Term (12 months)

REPORTING TO: Brand Store Manager

OVERALL OBJECTIVE

As our Brand Ambassador, you are the face of Stressless® and are responsible for providing a complete shopping experience for our customers. Your focus is to create a friendly, welcoming and inclusive atmosphere where customers can immerse themselves in a smooth and relaxing brand experience. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building lasting relationships with customers. This is a 12-month fixed-term contract with the possibility of extension, subject to business requirements.

KEY RESPONSIBILITIES

• Responsible for supporting the day-to-day operation of the store
• Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image
• Demonstrating Stressless® products in a way that highlights the brand values and emphasises the advantages of our range over similar products.
• Using the Stressless@home app to help customers configure their perfect Stressless® furniture.
• Establish regular contacts with existing and potential customers, maintaining healthy customer relationships (phone, email, post, mailing lists, etc.).
• Completing sales, processing orders, and taking payments using electronic ePOS software.
• Manage customer enquiries, feedback and after-sales matters
• Keeping customers updated about the progress of their orders.
• Working closely with colleagues from the store and head office, communicating effectively to ensure the smooth operation of the store.
• Maintaining the immaculate appearance of store display, assisting in display changes and store merchandising.
• Keeping all store areas tidy and clean. Daily refreshing of store display and spot-cleaning when necessary.
• Other duties as assigned

IDEAL CANDIDATE

• A motivated self-starter who carries out their tasks willingly
• Good communicator, both verbal and written
• Flexible to work a rota that includes weekends, bank holidays and peak trading periods as required.
• Constantly working to improve product knowledge and awareness of competitors
• Speaks additional languages – multilingual candidates are highly valued for enhancing customer experience
• Well presented, maintaining a professional image by staying well-groomed and smart
• Experience in high ticket or luxury retail will be an advantage
• Previous retail, customer service or sales experience preferred.
• Confident using computer systems, tablets and point-of-sale software.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Able to assist with showroom merchandising and light manual handling activities where required.

COMPANY BENEFITS

• Competitive salary
• Product training and development opportunities

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