Resident Experience Manager: Refurbishment & Moves Lead

Greystar is seeking a Resident Experience Manager for Chapter Highbury in London. You will own resident communications, welfare, complaints, and the compensation process across a multi-year programme of refurbishment and decant activities, working in partnership with the move-management contractor and multiple internal teams.

You will coordinate swing-space allocations, manage day-to-day liaison, and ensure residents are informed, safe, and well supported.

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