Company: IAG Cargo
Location: Hounslow
Job Description:
IAG Cargo is seeking a Senior Customer Support Manager to lead our global customer support function, overseeing multiple centres and overseas hubs while ensuring exceptional service delivery and adherence to SLAs. You will drive continuous improvement initiatives, manage escalations, and foster a high-performing, customer-centric team across the organisation.
The role requires strong leadership, strategic thinking, and the ability to analyse performance data to deliver tangible improvements in
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Posted: August 28th, 2026