Customer Experience Lead: Store Ops & Team Coach

Sainsbury’s in the United Kingdom is seeking an experienced Customer Experience Manager to lead store operations and drive outstanding service. You will oversee the end-to-end customer journey, from checkout to back-of-house, and coach teams to deliver on commitments.

The role requires strong line management, a focus on KPIs, and the ability to act as a calm, proactive leader in a fast-paced retail environment. You’ll mentor staff, manage scheduling, and ensure a welcoming, high-performing store.

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