Senior Complaints Lead & Duty Manager – Social Care

East Sussex County Council, Lewes, seeks a Senior Complaints Officer and Duty Manager to support triage, resolution of complaints, and Member enquiries within the Adult Social Care and Health directorate. You will handle a diverse caseload, provide expert advice and identify learning to drive service improvements.

The role focuses on resolving concerns, ensuring timely responses, and contributing to improved services for residents. Interviews are conducted on-site at County Hall, Lewes.

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