Strategic CSM — Hybrid London, £53k+ +10% Bonus

SMG is seeking a Customer Success Manager in London to manage and grow strategic retailer relationships, acting as the trusted expert across cross-functional teams. You’ll help clients maximise value from our platform while collaborating with Product, Engineering, Commercial and Operations to continuously improve the customer experience.

If you love variety and a fast-paced environment, and you thrive on change, this could be the role for you.

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