Customer Service Executive

IMMEDIATE START

We’re recruiting for a Customer Service Executive to join a busy team supporting a world renowned Organisation, based near the Tamworth area. Hours for the role are Monday-Friday, 9am-5pm, 35 hours per week with 1 day working from home.

This is a fast-paced, customer-focused role where you’ll be the first point of contact for members, delivering a high standard of service across multiple channels.

Key responsibilities of the Customer Service Executive role include:

• Respond to inbound member enquiries via email and other channels
• Handle requests, issues, and complaints in a timely and professional manner
• Liaise with internal teams to resolve queries and provide updates
• Support booking enquiries and forward quotes where appropriate
• Maintain accurate records of interactions and follow-ups
• Deliver a high level of customer service in a fast-paced environment

Customer Service Executive role-Who we’re looking for:

• Previous experience in a customer service or contact centre environment
• Strong communication skills, both written and verbal
• Ability to manage a high volume of enquiries and prioritise effectively
• Confident handling complaints and problem-solving
• टीम player with a proactive and flexible approach
• Interest in sport or working in a member-focused environment is advantageous

Key Information about the Customer Service Executive role:

• Immediate start required (ASAP)
• Hourly rate of £13.45 per hour
• Temporary, full time role (3 months initially)
• Initial fully onsite training period, with hybrid working introduced thereafter (1 day working from home)
• Opportunity to gain experience within a world renowned organisation

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